Micah Madru

Built MPM Phase 1 technical foundation, designing pilot implementation architecture, validation frameworks and risk mitigation systems for EDM/Hybris-to-Byte Portal transition.

Provided technical expertise on menu and order specifications to cross-functional engineering teams, ensuring consistent implementation and integration standards across POS, Voice AI, digital channels, and middleware systems.

Ensured new functionality continuity during platform transitions, providing technical guidance for Project Fresco and managing new experience requirements while coordinating multiple overlapping dependency projects in parallel.

Managed a team of 14 engineers (6 FTE, 8 contractors) specializing in API integrations, data pipelines, and cloud infrastructure, conducting weekly 1:1s and bi-annual performance reviews to drive individual growth and team alignment.

Architected Byte Portal migration strategy from legacy Hybris/EDM systems, defining technical roadmap with GraphQL API integrations for event-driven Pricing App and Product/Menu Master phases across domestic US market.

Delivered critical data integrations for Annspire POS system rollout, enabling menu generation and pricing updates across 8,000+ locations while supporting legacy Xenial migration.

Facilitated and coached cross-team migration from legacy platform to event-driven cloud systems for restaurant master data, implementing solutions while developing team expertise in AWS stack (Lambda, DynamoDB, API Gateway, EventBridge, Serverless Framework).

Supported the successful national rollout of Touch Kitchen Display System (TKDS) by delivering and validating product data and Order Ready Engine (ORE) integrations, enabling enhanced kitchen workflows and accurate order routing across 8,000+ Taco Bell locations.

Served as technical liaison between operations and engineering teams, translating franchise feedback into actionable enhancements for menu systems that aligned with the marketing experience calendar.

Mentored team member who delivered the Next Generation POS Menu System using .NET/C# AWS Lambda modernizing architecture across 7,500+ restaurants.

Led consultant coordination and integration design for a store hours modernization project featuring temporary scheduling capabilities, identifying system gaps during legacy-to-event-based architecture migration.

Organized cross-team design sessions and knowledge-sharing, fostering collaboration and encouraging junior engineer participation to strengthen technical communication across the organization.

Established platform monitoring and alerting with Lumigo while influencing PS/SRE support team expertise through strategic partnership with team leads to improve operational support and incident response.

Acted as the technical lead for a team of up to 5 contractors, partnering with product owners to translate ambiguous business goals into actionable architecture designs and detailed implementation plans.

Directed the development workflow and led code reviews for the contractor team to enforce engineering best practices and code quality.

Spearheaded the technical integration of new nationwide delivery platforms (DoorDash, Postmates, and Uber Eats), directly enabling a major corporate strategy that conrtibued to a record-breaking 45% year-over-year increase in digital sales in 2020.

Shipped a full-stack inventory availability application using React, Python, SQL, and AWS services that reduced help desk call volume and delivered over $2 million in cost savings and revenue increase.

Contributed to Diablo serverless ETL framework using AWS (S3, Lambda, DynamoDB, SNS/SQS, and Step Functions) to build highly scalable pipelines that replaced costly Talend infrastructure.

Developed, maintained, and supported the data pipelines for the new Menu Middleware (MMW) system (the single source of truth) that powered the Grubhub and Kiosk platforms, contributing to 9% system-wide sales growth and over $250 million in first-year digital sales.

Optimized the reliability and performance of the MMW data pipeline by resolving Talend job defects and tuning AWS Lambda (C#) code and configurations.

Engineered and supported the backend systems and APIs for the Grubhub integration project, ensuring reliable menu distribution and order processing.

Supported the expansion of Kiosk 2.0 to include alcohol ordering for the first time, coordinating with product stakeholders while resolving critical integration issues.

Designed and developed a Selenium automation tool using Python, Pytest, and the Page Object Model (POM) to automate payment device transfers, reducing processing time by over 90%.

Authored comprehensive training materials and technical documentation for kiosk system rollout, conducting training sessions and enabling standardized deployment to over 7,000+ stores nationwide.

Drove significant stability improvements across mission-critical FOH systems (POS, Kiosk, Payment Systems) by leading L3 initiatives in root cause analysis, PVT, and proactive dashboard monitoring.

Executed regular maintenance and updates to maintain system health and security across the FOH technology stack.

Independently architected and developed a data pipeline using Python, AWS S3, and Athena to collect and analyze storage drive health data from the Back of House (BOH) PCs of over 6,500 restaurants nationwide.

Reduced unnecessary drive replacements by over 30% and identified 40+ faulty drives that vendors were reintroducing into the field, prompting a process overhaul and improving diagnostic accuracy for service desk analysts.

Refactored the full-stack codebase (Python, SQL, JavaScript, HTML/CSS) for the Food Cost Analysis app (a menu pricing and profitability tool) on AWS EC2, resolving critical production issues to improve its stability for Operations

Delivered key code updates (bug fixes, security patches, and features) and built software releases to improve Back of House (BOH) system stability.